Help from a receipt
Every receipt has Get help. The case carries the payment reference, so you never have to describe it.
Support
Help when a payment needs it.
In-app Help opens a support case with a case number, straight from the receipt that needs it. Staff work each case to an outcome.
How support works
Case numbers
Each case gets a number you can quote. Support records the outcome when it closes.
Plain-English policies
Privacy, terms and support pages that anyone can read before signing up.
Frequently asked questions
Who can use zillipay?
People and registered businesses in Nigeria. You need a phone number, an email address and your BVN to verify your identity.
Is zillipay a bank?
No. zillipay is a financial technology product of Soystek.
How do I get an account number?
Sign up, then verify your identity with your BVN and home address. Once a person approves it, your naira account number appears in the app.
What happens if a payment gets stuck?
zillipay keeps checking with the bank until it knows the outcome, so pressing Try again never pays twice. Each receipt has a Get help button that opens a support case with a case number.
Can a connected app take money from my business?
No. Connected apps such as Sendam can read business details and request payouts. Every request follows your autopay mode, limits and blocked banks, and you can disconnect the app at any time.
Are there fees?
The confirm screen shows the fee and the total before you enter your PIN, so you always know the cost before you pay.
How do I close my account?
Request deletion in the app with your PIN. You will see anything that has to be settled first, and requests are completed within 7 days of verification.
I lost my phone. What should I do?
Freeze your account from Profile, Security on any device you are signed in on. Every device is signed out and nobody can send money, while money sent to you still arrives. Support unfreezes it after checking it is you.
Contact us
For help with a payment, use Get help on the receipt in the app. For anything else, email contact@zillipay.com.
Read our privacy policy and terms of use.